Wednesday, June 8, 2016

RLSA for Competitive Markets: A Ridiculously Awesome Way Forward in PPC

Paid search is a pretty awesome channel. Obviously, I’m a huge fan – I built a company around it. But it’s not without its challenges.

For one, as the chart below illustrates, the cost per click (CPC) in certain highly competitive verticals can get super expensive – we're talking more than $100 per click in some cases, for industries like law and finance:

RLSA top CPC ads on Bing

(This is Bing data, but it’s a similar story in AdWords.)

Another challenge is that conversion rates really haven’t changed much in 15 years, whether you're selling washing machines or alarm clocks. It's around 2.5 percent.

Finally, we know that desktop search query volume peaked in 2013 and that more searches are happening on the smaller, more competitive screens of mobile devices.

As marketers, we want to get more for less. We want more conversions and we want them to cost less so we can maximize our profits, right?

I frequently get emails like this:

Larry, how do you make money with PPC today?

If my cost per click goes from $1.50 to $4 with a Quality Score of 9 or 10, and it takes 75 to 100 clicks to make a sale, the cost of acquisition goes from $150 to $400. I can’t believe I’m the only one in this boat!

Is there a way we can overcome these big challenges – knowing that in the near future search inventory will remain flat, CPCs will keep being expensive, and conversion rates won't change? Can businesses in competitive industries stay the course? Is there a way we can turn this ship around and make sure we get more for less?

Will RLSA Save the Day?

With RLSA – remarketing lists for search ads – you tailor your paid search campaigns based on whether users have previously visited your website (or app) and which pages they viewed.

So is RLSA the superhero technology we've been waiting for? Let's look at some data.

RLSA vs non-RLSA campaign data

In this account, we can see two campaigns that have the exact same keywords. It's just that one is targeted to existing site visitors (through remarketing) and the other is targeted to new visitors.

Notice how the RLSA campaign has a third the cost per conversion ($36 vs. $100)? That's because that audience is already familiar with your brand.

See how the click-through-rate (CTR) for RLSA is double (4.8 percent vs. 2.2 percent)? That's because they're familiar with your brand.

And notice how the average CPC for RLSA is about half as expensive ($1.45 instead of $2.80)? That's because of the higher Quality Score (in turn because of the higher CTR).

This is all very interesting. You have this technology that basically lets you find the conversions and clicks from people who are going to click through at twice the rate, half the costs, and triple the conversion rate.

RLSA unicorn fighter

Awesome, right?! Well…

RLSA May Be Super, But It's No Hero

There’s one problem: RLSA doesn't create new volume. It actually cuts volume substantially. You're only getting about a tenth of the volume.

And to make things worse, if you look at the previous month, RLSA added nothing in terms of total conversions (245 this month vs. 250 last month).

RLSA disappointing

Looked at in these terms, RLSA is kind of a shell game. It's segmenting the cheap conversions out of a bucket of conversions that used to include both cheap conversions and expensive conversions.

You're just cherry-picking the 10 percent of cheap conversions out of the pile you would've gotten anyway, and looking at them in isolation. It's all well and good to get those conversions, but you're still basically stealing all the cheap conversions from your existing campaigns.

While this may be interesting if you're limited by budget (e.g., you only have $100 to spend), most marketers want to see more quantity at better costs. RLSA delivers on cost savings, but it actually cuts down on the amount of conversions. It's almost like all you're doing is applying a repeat visitor vs. new visitor segmentation on your conversion set.

So what’s a marketer to do?

The Ridiculously Awesome New Way Forward

So we all know the issues with RLSA.

The problem with RLSA

But what's the solution?

What follows won't be a solution for everyone. This applies only to certain verticals that have very high CPCs where there's a lot of competition and where conversion rates are challenging. This strategy will be especially game-changing if you’ve got a small marketing budget and you want to make sure that budget goes as far as possible.

The crazy new idea is to only do RLSA and completely forget about doing unbranded vanilla search ads.

Then, use the power of social media ads to dramatically – I'm talking 10x to 100x – increase the size of your cookie pools. If you can increase the size or your remarketing pool by 10x, then it stands to reason that you'll get 10x more conversions. That means instead of getting only 10 conversions, you'll get 1,000!

How Do You Get More Conversions on the Cheap?

Well, lucky for you, the WordStream team (including yours truly) has shared plenty of tricks to help you master social media. Check out these articles:

One of my favorite tips: If you promote a unicorn (a piece of content that gets ridiculously high engagement), you'll get a really low CPC and a high amount of free clicks, so that you can actually get hundreds, thousands, or even millions of visitors for very small spends of $500 to $1,000.

How RLSA works

The reason RLSA works is because people who are familiar with your brand are biased. They want to believe in your brand.

So later, when the need arises, they'll either do a branded search, in which case you win, or they'll do an unbranded search, but will be much more likely to click on your result in the SERP, because they've already visited your site and your brand has name recognition. This is how you reap the benefits of RLSA.

Here’s the trick: If you reduce or totally eliminate the budget for non-RLSA campaigns and put them toward feeder campaigns for your RLSA audiences, then you actually get the best of both worlds. You're going to have:

  • A higher quantity of conversions.
  • Higher click-through and conversion rates.
  • Lower costs-per-click and costs-per-action.

Crazy Insane or Insane Crazy?

This process might seem a bit counter-intuitive. It's almost like a strategic realignment for certain verticals. Call it Larry's Operation: Unicorn Surge!

RLSA UNICORN SURGE!

We're shifting unbranded search campaigns toward social campaigns that will build the audiences who want to like you, so you can drive more cheap RLSA conversions through search.

Is this crazy? No!

There are people who do display advertising and just don’t do any interest- or demographic-based targeting or managed placements (where you specify certain websites you want to target). Rather, they do Google Display Network advertising exclusively using remarketing.

Why? It's because the ROI for remarketing-targeted ads is so much higher than interest and demographic targeting alone. Those are much weaker signals.

So all I'm suggesting is that you do the same thing with search!

Just target your target audience (e.g., wealthy people, who live in a certain neighborhood, who own a boat, who are Republican ­– or whatever it is). Target them with social ads. Bias them so they'll search for your stuff. You'll still be competing with other businesses for that search, but now you'll have a HUGE advantage.

RLSA Deadpool approved

The Future of Paid Search

Despite all the obvious challenges posed by click prices, conversion issues, and inventory concerns, I've never been more excited about future of paid search. These new technologies and targeting options provide a tremendous amount of leverage to PPC marketers.

In you’re in a super-competitive vertical and you don’t have a huge budget, unbranded vanilla search is a rat race, if not a suicide mission. Where's your edge? You're just one of seven companies – and I don't like to play games with money unless I have a ridiculously unfair advantage.

Wouldn't you much rather play a game where the odds are rigged in your favor? RLSA is basically printing money.

RLSA is awesome

While RLSA in itself won’t give you much leverage in most cases, RLSA campaigns have HUGE potential when they’re coupled with a viral marketing strategy that has the capacity to dramatically increase the size of your cookie pools. Big cookie pools will give you the power to make the most of RLSA.

People too often obsess about small changes and little tricks that might increase results by 5 percent. Depending on your niche, what I've outlined in this post could be totally transformative for your business.

Are you ready?

Find out how you're REALLY doing in AdWords!

Watch the video below on our Free AdWords Grader:

Visit the AdWords Grader.



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